We try our very best to ensure extremely competitive pricing both online and in store. Prices for delivery are shown when you add an item to your shopping basket, and many products include free delivery options.
Estimated delivery dates are displayed for every product. The date displayed is calculated based on stock availability and the estimated courier delivery time to your location.
When we have stock physically available in our own warehouses for immediate shipment, we will display an ‘in stock’ status on the product page.
When we do not have stock physically available in our own warehouse, we display an estimated delivery date based on how long it normally takes a supplier to deliver to us, or when we know the next delivery is arriving. Estimated delivery dates are updated constantly to reflect availability, and whilst every effort is made to ensure they are accurate, these are estimated and not guaranteed.
You can book your preferred delivery date using the calendar function in the shopping basket. Please note that this is not a guaranteed date, although we do deliver the vast majority of orders on the date selected.
If you live in a remote area it may take longer to deliver your order, and some delivery services may not be available. You will normally be advised if the delivery date and service needs to change when you log-in or enter your address details during the checkout.
If we need to change your delivery date for any reason, we will let you know in advance by email or SMS text.
Every product on the AV.com website has a product reference number. It is helpful if you have this reference number to hand when calling us to check any product details.
You will be sent a confirmation by email.
We will try to contact you as soon as possible. Occasionally this happens because we can't automatically verify the details you have provided with your card company. This doesn't mean you have a poor credit rating or are an unappreciated customer! We just need to carry out these checks occasionally to prevent us from being subject to fraudulent transactions.
This is usually because your bank has declined the transaction, or the details you have provided are not able to be verified and have not passed our security checks. If this happens, please either update the details you have provided, try using a different payment card, or contact us on 01706 878444 for further advice if you believe all the information you have provided is correct and the card you have used has sufficient funds available.
Depending on stock availability and your location, you will be able to select the option to collect from one of our showrooms during checkout. If you don't see this option and wish to collect in person then please call us on 01706 878444.
Yes you can. If you have already registered an account with us online, placing an order by telephone is quick and easy, particularly if you know your account number. When placing orders by telephone, for security reasons we will always need to deliver your order to the same address as any card you use for payment is registered to.
Please send us an email with your request to [email protected]