Cancel order

We are sorry to hear that you wish to cancel your order with us

So we can find your order, please enter the order number and email address used when placing the order.

Finding an order is even easier in My Account.

Where can I find my order number?

You can find your order number in emails you received about your order, such as your Order Confirmation.

If you placed your order with multiple deliveries, please enter the number of the delivery you wish to cancel. It will be in this format: W1234567 or W1234567-D1

Can we help?

If you've got any questions about cancellations, send us an email on [email protected] and we'll get back to you as soon as we can.