Trustscore 4.8
Log in / Sign up

As an AV.com member you can quickly check out, view and track your previous orders, and choose to receive our latest offers and deals.

Musical Instrument Categories

  • Home Cinema
      thumbnail

      TVs & Projectors

      • Televisions
      • Projectors
      • Projector Screens
    • thumbnail

      Amps & Receivers

      • AV Bundles
      • AV Power Amplifiers
      • AV Processors / Preamplifiers
      • AV Receivers / Amplifiers
      • Subwoofer Amplifiers
      thumbnail

      Blu-ray Players

    • thumbnail

      Home Cinema Speakers

      • Speaker Packages
      • Atmos Speakers
      • Centre Speakers
      • Satellite Speakers
      • Soundbars
      • Subwoofers
    • thumbnail

      Home Cinema Accessories

      • Cables
      • Wall Brackets
      • Speaker Mounts
      • Stands

      Home Cinema Clearance

    • Popular Brands

      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
  • HiFi
      thumbnail

      HiFi Systems

      • HiFi Bundles
      • Mini HiFi Systems
      • Turntable Systems
      • Wireless Systems
      • Portable Media Players
      • Radios
    • thumbnail

      HiFi Separates

      • Amplifiers
      • CD Players
      • Tuners, DAB / Internet Radio
      • Music Server Systems
      • Streaming Separates
      • Turntables
    • thumbnail

      HiFi Speakers

      • Bookshelf Speakers
      • Floorstanding Speakers
      • Outdoor Speakers
      • On Wall Speakers
      • Wireless Speakers
      • Standmount Speakers
    • thumbnail

      Turntable Accessories

      • Turntable Cartridges
      • Turntable Headshells
      • Headshell Leadwires
      • Phono Stages
      • Replacement Styli
      • Tonearms
      • Record Cleaning / Care
      thumbnail

      HiFi Accessories

      • DACs
      • Power Supplies
      • Furniture

      HiFi Clearance

    • Popular Brands

      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
  • Speakers
      thumbnail

      Home Cinema Speakers

      • Speaker Packages
      • Atmos Speakers
      • Centre Speakers
      • Satellite Speakers
      • Soundbars
      • Subwoofers
    • thumbnail

      Wireless Speakers

      • Bluetooth Speakers
      • Wi-Fi Speakers
      • Portable Speakers
      thumbnail

      HiFi Speakers

      • Bookshelf Speakers
      • Floorstanding Speakers
      • Outdoor Speakers
      • Standmount Speakers
      • Active Speakers
    • thumbnail

      Installation Speakers

      • In Ceiling Speakers
      • In Wall Speakers
      • On Wall Speakers
    • thumbnail

      Speaker Accessories

      • Speaker Cables
      • Speaker Grilles
      • Speaker Hoods
      • Inert Filler
      • Speaker Stands
      • Speaker Switching Units
      • Speaker Wall Plates

      Speaker Clearance

    • Popular Brands

      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
  • Cables
      thumbnail

      Audio Cables

      • Coaxial Cables
      • Headphone Cables
      • Optical Cables
      • Speaker Cables
      • Stereo Phono / RCA Cables
      • Subwoofer Cables
      • XLR & DIN Cables
    • thumbnail

      Custom Cables

    • thumbnail

      Video & Data Cables

      • Aerial / Satellite Cables
      • Ethernet Cables
      • HDMI Cables
      • USB Cables
      thumbnail

      Power Cables

    • thumbnail

      Cable Accessories

      • Adapters & Couplers
      • Banana Plugs, Spades & Pins
      • Cabling
      • Cable Ties
      • Cable Trunking

      Cable Clearance

    • Popular Brands

      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
  • Headphones
      thumbnail

      Headphone Types

      • Closed Back
      • Earphones
      • Open Back
      • Over Ear
      • Noise Cancelling
    • thumbnail

      Wireless Headphones

      • Wireless Earphones
      • Wireless On Ear
      • Wireless Over Ear
    • thumbnail

      Gaming Headsets

      • Gaming Headphones
      • Gaming Earphones
    • thumbnail

      Headphones Accessories

      • Headphone Adapters
      • Headphone Amps
      • Headphone Cables
      • Headphone Spares
      • Headphone Stands

      Clearance Headphones

    •  

      Popular Brands

      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
  • Furniture
      thumbnail

      TV Units

      • TV Stands
      • Corner TV Units
      • Floorstanding TV Stands
      • TV Stands with Mount
    • thumbnail

      Brackets & Mounts

      • TV Brackets
      • Soundbar Brackets
      • Speaker Wall Brackets
      • Projector Mounts
      • Mobile Device Mounts
    • thumbnail

      Speaker Stands

      • Centre Speaker Stands
      • Desk Speaker Stands
      • Satellite Speaker Stands
      • Tall Speaker Stands
      thumbnail

      HiFi Furniture

    • thumbnail

      Other Furniture

      • Equipment Racks
      • Home Office
      • Occasional Furniture
      • Storage & Shelving

      Furniture Clearance

    • Popular Brands

      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
  • Accessories
      thumbnail

      System Tweaks

      • Accessory Cases
      • Cleaning Accessories
      • DACs
      • Power Supplies
      • Power Conditioning
      • Spikes & Isolation Feet
      • TV Aerial / Sky Accessories
      • Wireless Accessories
    • thumbnail

      Turntable Accessories

      • Turntable Cartridges
      • Turntable Headshells
      • Headshell Leadwires
      • Phono Stages
      • Replacement Styli
      • Turntable Tonearms
      • Record Cleaning / Care
    • thumbnail

      Speaker Accessories

      • Speaker Cables
      • Speaker Grilles
      • Speaker Hoods
      • Inert Filler
      • Speaker Stands
      • Speaker Switching Units
      • Speaker Wall Plates
    • thumbnail

      Headphone Accessories

      • Headphone Adapters
      • Headphone Amps
      • Headphone Cables
      • Headphone Spares
      • Headphone Stands
      thumbnail

      Cable Accessories

      • Banana Plugs, Spades & Pins
      • Adapters & Couplers
      • Cabling
      • Cable Ties
      • Cable Trunking
      • Wall Plates

      Clearance Accessories

    • Popular Brands

      • Popular Brand
      • Popular Brand
      • Popular Brand
      • Popular Brand
  1. Home >
  2. Information >
  3. Delivery

Delivery

COVID-19 update: We are taking orders, and making every effort to continue operating as normal whilst ensuring the safety of our staff.

To see the currently available services and estimated delivery timescales for new orders, simply add a product to the basket.

We would appreciate your understanding if your order does take slightly longer to arrive than normal during this difficult time.

Delivery Time-scale & Services

Estimated delivery dates are stated for every product, and will vary depending on stock status and the delivery service you select. Whilst we cannot guarantee either estimated delivery dates or the date you select using the calendar facility, the vast majority of orders are delivered on the date stated.

If you live in a remote area, it may take longer to deliver your order and some delivery services may not be available. You will be advised if the delivery date and service needs to change when you log-in or enter your address details during checkout.

We will send you an email (or SMS text if you prefer and opt-in to this service after checking out) to confirm when an order leaves our warehouse. If for any reason your order is not dispatched within the estimated timescale, we will send you an email or SMS text with a revised delivery date.

We dispatch with a range of leading couriers including DPD, DHL, TNT, and Parcel force we have a wide range of delivery service options than can be selected from the shopping basket, depending on the size and weight of your order.

Options might include:

Service UK Delivery Timescale Type of order
Royal Mail 2nd Class 3-5 days Small, low value
Royal Mail 1st Class 2-3 days Small, low value
Click & Collect Locally Next day (7 days per week), on orders received by 4pm (subject to change around Christmas and New Year, please check the dates and times when selecting this delivery method during checkout). Up to 20kg
Standard Delivery 2-4 days Up to 30kg
Next Working Day Delivery Next working day, on orders received by 4pm (subject to change around Christmas and New Year, please check the dates and times when selecting this delivery method during checkout). Any
Specific Day Delivery Any selectable weekday Any
Weekday SAVER Delivery, Larger Item 3-5 days Over 24kg
Morning Delivery 1 working day (or date selectable) Any
Saturday Delivery 1 day (or date selectable) Any
Sunday Delivery 1 day (or date selectable) Up to 24kg
Two person, white glove delivery for large items 1-6 days Over 30kg

Click & Collect

For Click & Collect orders, you can enter your postcode and select a local delivery location, which may include convenience stores and other retail stores. If you order before 4pm, your order will be available to collect the following afternoon. Please note, you cannot use PayPal as the payment method when using Click & Collect as the delivery option.

Delivery to Alternative Address

For orders placed by Credit Card or Debit Card: If the details you enter pass all of our security checks, you may be offered the option of changing the delivery address once a transaction has been processed. We may reject orders when according to our security checks, the address you have provided does not match the card holder's address - this is to help prevent credit card fraud.

For orders placed by PayPal: Currently, we can only deliver to the address that is confirmed in PayPal.

For orders placed by bank transfer: We can deliver to any address you choose, providing the funds have cleared in our bank.

Collection from our Showroom

You may place an order over the telephone for collection from our showroom, but if you intend to pay by credit or debit card, you will be required to pay for the goods in person when you collect.

Please note: 'In Stock' figures quoted on this website represent the total stock quantity we have available for next day delivery when ordered online. These items are also available to view or collect from our showroom. If you intend to visit our showroom and view or purchase a product, please feel free to call us on 01706 878444 to arrange for the product to be easily available when you visit.

What happens if I am not in when the courier tries to deliver?

The courier should leave a card to let you know they tried to deliver. They will usually try to deliver again the next day, but alternatively, you can contact them directly using the details they provide on the card, to arrange a different delivery day.

What do I do if I receive the wrong item?

This is a very rare occurrence, but occasionally things do go wrong. Please send an email to [email protected] including your customer account code or order number, and let us know the details of the problem. We will collect the incorrect item from you, and arrange to get the correct item sent out to you as quickly as possible.

What time of day will my order be delivered?

If you select a standard weekday delivery, your item could be delivered anytime between 8am and 6pm. Sorry, but we can't track your order on the actual day of delivery to provide you with a more accurate time. If you need a more accurate delivery time, please select one of the timed delivery options available from the shopping basket.

Recycling Your Packaging

Please keep hold of all the original packaging until you are sure you want to keep the goods. When you are sure that you want to keep the item, we encourage you to recycle the packaging that your order is supplied in. Most packaging is recyclable but it will need to be separated and sorted. Please check locally which types of packaging are in your area easy to recycle at home and which need to be taken to special collection points. Unfortunately, some packaging items might not recyclable in your area and must be put in the general rubbish bin.

For more information about how and where you can recycle, visit https://www.recyclenow.com/local-recycling.

Trustpilot Logo
Trustpilot Stars
TRUSTSCORE 4.8
Apple Pay image Visa image Mastercard image Payment imageFinance payment image Payment card image Paypal image
MasterCard SecureCode
Verified by Visa
American Express SafeKey
  • AV Receivers
  • HiFi Amplifiers
  • CD Players
  • Speakers
  • Subwoofers
  • Turntables

AV.com

UK company number 3113256 VAT number 552 0332 82 AV.com, which was previously known as AVOnline, is owned and operated by Gear4music Limited. Gear4music is owned by Gear4music (Holdings) plc, a London Stock Exchange listed business with over 500 staff and revenues of approximately £150m.
Click here to visit our Investor Website.

Accounts

Trade Account

Education Account

Log in

Information

Start your return

Careers

Terms and Conditions

Finance FAQs

View our Privacy and Cookie Policy

Site Map

Modern Slavery Statement

Switch to Mobile site

© AV.com 2021-2022

Select your country and language to see local prices and delivery options.