Our story
Based in Bacup, Lancashire, AV.com was established in 2003 as an online retailer of cables and accessories. Later expanding into a complete range of AV and Hi-Fi equipment, AV.com opened its first showroom location in 2009. The development of AV.com’s in-house Fisual brand served to complement existing ranges and allowed for the continued growth of the business. This growth allowed AV.com to move into a larger 26,000 square-feet warehouse location with all-new, purpose-designed showroom suites to display our impressive range of products available. In 2021, AV.com was acquired by Gear4music to continue the development of the business while maintaining the level of service and product specialism that you come to expect.
Our Mission
We want to give you the complete solution for purchasing your new AV equipment. From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.
Why buy from us?
- Fast Dispatch - Same day on most orders for in-stock items purchased before our published cut-off, excluding public holidays, with a clear indication of when to expect delivery.
- Flexible and reliable delivery - Using a selection of the largest and most reliable couriers, you can choose between a range of delivery services or book a specific delivery date for eligible orders.
- Accurate stock information - Our website is tied directly into our warehouse, so everything is kept up to date as stock moves in and out. If we don't have a product in stock, we'll tell you upfront. If you back-order from us, we'll keep you informed.
- Peace of mind – All of our orders come with a 30-day money-back guarantee and 3-year warranty as standard, terms and conditions apply.
- Regular order updates – Should there be any updates regarding your order, you will be kept up to date with regular text SMS and email notifications.
- Excellent customer service – We pride ourselves on delivering a high standard of customer service both via telephone and email. Please feel free to contact us with any questions or queries you might have.
- Over a decade online – Providing services to countless happy customers since 2003, we have a great amount of experience in delivering the best products and services to our customers.
- Competitive prices - We check our prices regularly against our competitors to ensure the best prices for our customers.
- Secure website - Every page of our website is delivered with top-grade security to keep your information safe.
- High-end showroom - See the best of what we have, from furniture to home cinema and hi-fi, in our Lancashire showrooms. More space than the high street, free parking and a no-pressure atmosphere.
- Multiple payment options - You can pay directly with a credit and debit card, PayPal or take advantage of our finance offers to pay monthly on qualifying orders.
