5-year warranty & 30-day money-back guarantee included

You can purchase from AV.com with complete confidence and peace of mind. All of our products are new unless stated and come with a 30-day money-back guarantee and a 5-year warranty as standard.

Once the product is delivered, you'll have 30 days to decide that you definitely want to keep it. If you decide it's not suitable, you can return it to us for an exchange or a refund, providing the product is in 'as new' condition and in its original packaging.

We do everything we can to make sure the right item reaches you in perfect condition. If your order arrives damaged, or is incorrect, let us know within 14 days of receiving it and we'll arrange for a free collection.

If your goods develop a fault within the warranty period, we'll quickly repair or replace the item for you. If the fault occurs within the first 180 days of your ownership, we'll collect the goods and deliver them back to you free of charge.

We're unable to accept returns of any custom-made items designed to work together as a unique package. Some items are only eligible for the money-back guarantee if they are returned to us unused and sealed in the original packaging.

For full information on our returns policy, please refer to our returns and refunds information page.

If you decide your order isn't suitable for any reason you can return it - just let us know within 30 days of receiving it. Please keep hold of all the original packaging until you're sure you want to keep the order.

We can collect your return for a small fee, or you can send it back to us yourself. The collection fee can be found in the returns information on each product's page on AV.com.

In the unlikely event that any item in this order is faulty, damaged or incorrect on receipt, notify us within 14 days and we'll arrange a free collection.

When returning an order please ensure products are appropriately packaged and protected, to prevent them from getting damaged.

Summary of returns policies and timescales

This table provides an overview of your statutory consumer rights, compared with our standard returns policy and optional extended money back guarantee and warranty.

UK & Europe	EU Standard	AV.com Standard	AV.com Optional
Return Period	14 days	30 days	up to 180 days
Standard delivery charges refunded?	Yes	Yes	Yes, up to 30 days
Upgraded delivery charges refunded?	Standard costs only	Standard costs only	Standard costs only
Free collection on cancellation	No	No	Yes, up to 30 days
Free collection if defective, delivered damaged or incorrect item	Yes, within 14 days	Yes, within 14 days	Yes, within 30 days

We are unable to accept returns of any custom made items designed to work together as a unique package and some items are only eligible for money back guarantee if they are returned to us unused and sealed in the original packaging. For full information on our returns policy, please refer to our returns and refunds information guide.

Spend another £101.00 to buy on finance (APR Rep. 14.90%)

Example Order Value
Duration
APR Rep. 14.90%
Estimated Monthly Payment £5.64
Estimated Total Payable £270.72

Please note: This is only available where all items in the order are dispatched in a single delivery. Gear4music Ltd is authorised and regulated by the Financial Conduct Authority (FCA FRN 706272) and acts as a credit intermediary and not a lender, offering credit products provided by a limited number of finance providers, including Klarna Bank AB (publ). Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

Pay by Finance

To make it as easy as possible for you to get the gear you want, we offer a range of instant finance options. If you spend £200 or more online, you can choose to pay over 48, 36, 24 or 12 months. The majority of decisions are given instantly, so you could get your new gear sooner than you thought!

To help you understand how our finance options work, the examples below are based on a total order value of £200:

Finance	APR Rep.	Deposit to Pay	Payments	Total Payable
48 months	14.90%	No Deposit	48 months: £5.64 Final Payment: £5.64 No settlement fee	£270.72
36 months	15.90%	No Deposit	36 months: £7.13 Final Payment: £7.13 No settlement fee	£256.68
24 months	18.90%	No Deposit	24 months: £10.26 Final Payment: £10.26 No settlement fee	£246.24
12 months	18.90%	No Deposit	12 months: £18.77 Final Payment: £18.77 No settlement fee	£225.24

Applying for finance couldn't be easier - if your order totals £200 or more, simply proceed through the checkout as normal, then select Pay by Klarna Finance on the payment page, then click the orange PLACE ORDER USING FINANCE button. This will start your application with Klarna Retail Finance, our finance partner, and completing this form should take approximately 10 minutes.

You should get an instant answer on whether your application has been successful, though in some rare cases Klarna may need to look at the application in more detail.

Please note: This is only available on orders placed via the website consisting of a single delivery, and is not available in store or via phone currently. Warranties can not be purchased on finance. If you wish to purchase warranties, please choose another payment method or contact us after placing your order and we'll be happy to help you.